Mr. Coles has been a part of the Business Process Outsourcing (BPO) community since 2001, when he co-founded Iron Data, LLC to respond to the increasing demand for cost effective business transaction software and services. As an established process design and operational specialist, Mr. Coles, as the company’s CIO, was responsible for all day-to-day technical and R&D operations within the company. Mr. Coles was instrumental in establishing Iron Data’s offshore service centers, its business processes and procedures, and the technical integration of all its acquisition companies. In addition to these responsibilities, Mr. Coles provided oversight of all Iron Data’s Information Technology related initiatives, including product development, system design, implementation, and process and program management.
Prior to founding Iron Data, Mr. Coles was employed at LightNetworks, Inc., where he was instrumental in leading the development of the telecommunication provider’s operational support system (OSS ) and back office service center. It was at LightNetworks that Mr. Coles gained valuable insight and honed his skills in developing back office support centers that effectively execute customer care, performance management, internal process management, reporting, training, and knowledge management.
May of 2011 saw Iron Data receive a major capital infusion from Arlington Capital Partners, which effectively recapitalized the company for future growth and expansion. Subsequent to the Arlington transaction, Mr. Coles saw an opportunity to bring offshore BPO to a broader market, and formed Tiburon Data, LLC in the United States and the Hammerulo Data Corporation of the Philippines. Both of these entities are well-positioned for tremendous growth, as more companies look to benefit from the efficiencies and savings that outsourced service and data organizations can offer. Mr. Coles and his partner, Mr. David Seeger, have assembled a team of professionals skilled in several disciplines—creative services, software development, back office support, sales and lead generation, and quality assurance—to provide world class products and services to companies in need of value-added BPO.
A native of San Francisco, California, Mr. Coles received his degree in Computer Information Systems from Georgia State University. He has happily called Atlanta home for over 20 years, residing with his wife and three children.